Twiwear offers a 14-day return period.

You may request an eligible return within 14 calendar days after receiving your order.

Return Eligibility

To qualify for a return, the item should be:

Unused
Unworn
Unwashed
In its original condition
Returned with original packaging where applicable
Accompanied by proof of purchase

Items that have been worn, washed, altered, damaged after delivery, or returned in a materially different condition may not qualify for a refund.

How to Start a Return

Before returning an item, please contact:

Twiwear@support.shop

Please include:

Your order number
The item you wish to return
The reason for the return

We will review your request and provide return instructions.

Please do not send an item back before receiving return instructions.

Return Shipping

Eligible returns include free return shipping.

When applicable, we will provide the appropriate return instructions so eligible standard return shipping does not result in an additional charge to you.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact Twiwear@support.shop with your order number and clear photos showing the issue.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method.

Refund processing may take up to 10 days.

Your bank or payment provider may require additional time before the refund appears in your account.

Customer Support

Email: Twiwear@support.shop

Support hours: 9:00 AM–2:00 PM