These Terms of Service apply to your use of the Twiwear online store and purchases made through our website.

Store Use

You may use this website only for lawful purposes.

Products and Information

We aim to provide accurate product descriptions, photographs, prices, colors, sizing information, features, and availability.

Product appearance may vary slightly because of photography, lighting, screen settings, manufacturing differences, or other factors.

Customers should review the individual product page and sizing information before purchasing.

Orders

An order may be declined or canceled where reasonably necessary, including situations involving:

Payment authorization issues
Suspected fraud
Pricing errors
Inventory errors
Shipping restrictions
Incorrect or incomplete customer information

If payment has already been collected for an order we cancel, the appropriate refund will be processed.

Prices and Currency

Prices are displayed in U.S. dollars (USD), unless otherwise indicated at checkout.

Payments

Payments are processed using payment methods available through Shopify checkout.

Shipping

Twiwear currently ships within the United States only.

Orders under $120 are charged an $8 shipping fee.

Orders of $120 or more qualify for free standard shipping.

Processing time is normally 1–2 business days.

Estimated transit time is 3–5 business days.

Returns and Refunds

Eligible products may be returned within 14 calendar days after delivery.

Eligible returns include free return shipping.

Approved refunds are processed within up to 10 days.

Intellectual Property

Original Twiwear branding, website text, graphics, layouts, and other original materials may not be copied or commercially used without authorization except where permitted by law.

Third-Party Services

Twiwear may use third-party services for ecommerce hosting, payments, shipping, analytics, and other operational functions.

Contact

Email: Twiwear@support.shop

Support hours: 9:00 AM–2:00 PM